Note: This only applies to users who have purchased a VoIP Unlock Key. If you have not purchased one, please visit this page.
As a Fongo customer in Canada, you get access to VoIP 9-1-1 phone service. In order to use Fongo's phone services, you must confirm that you understand and accept the differences between traditional 9-1-1 service and VoIP phone 911 service.
With traditional phone services, your 9-1-1 call is sent directly to the nearest emergency response centre. With VoIP phone service, your 911 call is forwarded to a third-party VOIP 911 service partner that will automatically or manually route your call to the appropriate emergency response centre. Since you can move your VoIP phone between locations (and because, for unforeseen technical reasons, the emergency operator may not have your name, location, or contact information available), you must immediately inform the emergency operator of your location and contact details whenever you dial 911.
To assist the operator and avoid delays in emergency service response, it's important that your 9-1-1 address is the address that you primarily use Fongo from. If your primary residence has recently changed, you need to update your address. How to update your 911 information:
- Log in to your account on the FreePhoneLine Account Page
- Click on "VOIP Settings" in the navigation bar
- Click on the "Settings" button near the bottom of the page
- On the "911 Information Settings" page, enter your new address
- Click "Update" to save your changes
Availability
If you are travelling outside of Canada, our VoIP 9-1-1 service will not reach a dispatch centre local to your physical location.
Additional Information
When a 9-1-1 call is made with the FreePhoneLine adapter, we store the IP address of where the call was made, in the event that Emergency Services or Law Enforcement request them.
Click here for complete details about the differences between Traditional 9-1-1 services and VoIP e9-1-1 services.
It is against the law to make frivolous calls to 9-1-1. Doing so may cause emergency services to arrive at your location to investigate whether you have requested them or not (for example, if you hang up on the 9-1-1 operator, police may still be dispatched). For non-emergency calls to law enforcement, please look up your local police station's non-emergency reporting phone number.
As a Fongo customer in Canada you get access to VoIP 911 phone service. In order to use Fongo's phone services you must confirm that you understand and accept the differences between traditional 911 service and VoIP phone 911 service.
With traditional phone services, your 911 call is sent directly to the nearest emergency response centre. With VoIP phone service, your 911 call is forwarded to a third-party service provider that will automatically or manually route your call to the emergency response centre. Since you can move your VoIP phone between locations and because, for technical reasons, the emergency operator may not have your name, location or contact information available, you must immediately inform the emergency operator of your location and contact particulars any time you call 911.
Click here for complete details