Transfer existing number to FreePhoneLine (Port-in)

Here’s everything you need to know on how to bring your number over to FreePhoneLine.

Things To Know

• There is a $25 (plus tax) fee to port your number.
• To see a current list of areas where numbers can be ported in from, click here.
• Porting can take up to 10 business days (or longer if there is a rejection, more details here).

Instructions

If you are transferring a cellular number, please read this first.

Fongo will contact your provider and get the number transferred on your behalf. We recommend that you don’t contact your provider to inform them of your transfer or cancel your account with them before the transfer is completed.

To transfer an existing phone number to your FreePhoneLine account:

1. Log in to your FreePhoneLine account online, select "Online Store", and then choose "Transfer My Number" from the "Purchase Options".
2. Our automated process checks whether or not your number is eligible for transfer, and provides Fongo with the required authorization to transfer your phone number.
3. Enter the following information into the required fields.
   *All the information you submit for your number port must match what the other provider has on file
   • Number Type
   • Number You Want Ported
   • Current Provider
   • Account Number (not the same as the phone number)
   • IMEI Number (only for cellular numbers)
   • PIN (only for cellular numbers)
   • First & Last Name
   • Full Address
     • Street Number
     • Street Name
     • Unit #
     • City
     • Province
     • Postal Code
4. Once you complete the purchase, your order will be sent to the Fongo porting team.
   • You will receive an email stating that your transfer request has been initiated
5. Please monitor your email inbox for updates from our team regarding your porting status

You will be able to use your prior phone number and your FreePhoneLine phone number until we notify you that the transfer is complete.

Notes

Rejections & Refunds

Fongo is not responsible for failed ports. Below are reasons that port-ins can fail:

• Your account with the current provider is not active or is flagged for disconnect
• You have have an outstanding balance owed to current provider
• Porting number must belong to you
• You disconnect or initiate a disconnect for the number (with the current carrier) before finalizing porting with Fongo
• You provided inaccurate information for porting resulting in multiple rejections
• You did not authorize the transfer upon the current provider requesting authorization
• You initiated porting but then decided to cancel for any reason (i.e. Provider offers better rates, number porting to some other company etc.)

The number transfer fee is non-refundable if the transfer is completed or the port is rejected for reasons beyond Fongo's control i.e. incorrect information provided, outstanding balance with current provider, breaking a contract with current provider, etc.

Please do not contact your current carrier to indicate you will be cancelling/porting your number as they may consider this contact your 30 days’ notice. A "disconnect order" on file with your current carrier may prevent us from porting your number.

Porting Time & Eligibility

Porting can take up to 10 business days (or longer if there is a rejection). The first business day only counts if the transfer is submitted before 12pm.

To see a current list of areas where numbers can be ported into FreePhoneLine from, Click Here.

To see current number transfer time estimates for numbers being ported into FreePhoneLine, Click here.

Transferring A Mobile Number

This only applies if your current carrier is providing you with cellular service or “wireless home phone” service (such as Koodo or Fido).

Special Fields

• For Prepaid / Pay-As-You-Go Plans
  • IMEI Number - required to confirm that you have ownership over the account. The IMEI can be displayed on-screen on most phones by entering *#06# on the dial pad, or by searching through your phone's settings.
  • PIN - certain carriers require account PIN for proof of ownership. please contact your carrier if you do not know your PIN code.

Authorization

Your current wireless carrier may call or text you to authorize the number transfer. Please respond to them within 30 minutes of receiving that message to authorize the number transfer. Failure to do so may result in a transfer rejection.

The authorization text message from your current carrier is typically sent immediately after the number transfer is submitted OR between 10:00AM - 12:00PM (Eastern Time Zone) on the next business day. This time window cannot be modified. If you are unable to receive carrier text messages, please contact your current carrier to pre-authorize the number transfer during that time window (contact numbers for each carrier can be found here).

Wireless Authorization Phone Numbers