Changing your phone number if you don't like it or are moving

Phone number changes are only available for users who have purchased a VoIP Unlock Key.  

If you are a desktop app user and wish to obtain a new number, please abandon your account and sign up for a new one.

To make a Number Change Request, please follow the below instructions:

1. Click Here To Open A Support Ticket

2. In the Your email address, enter the email address used in your account.

3. In the Subject, enter Number Change Request.

4. In the Description, enter and fill out the following fields.

Description *

Fongo Account Information

Name: [Your Name]

Phone Number: [Your Freephoneline Number]

Mailing Address: [Your Street Address]

City: [Your City]

Province: [Your Province]

Postal Code: [Your Postal Code]

New Number Request

Area Code or Specific Number (647, 226 etc): [Your Desired New Area Code]

Specific City Province: [Enter Your Desired New City and Province Where The Number Should Be Based]

Reason For Number Change: [Enter A Reason For Number Change]

 5. In Your Issue Type, change selection to Freephoneline:: Number Change Request.

6. In Fongo Phone Number, enter your freephoneline number (i.e. for 519-688-2635, enter 15196882635).

7. Click the submit button.

8. A ticket will be created and an agent will attend to your request during business hours



Please be advised that…

  • Fongo reserve the rights to refuse number changes at our discretion

  • Ported numbers will be returned to original carrier.

  • It is the customer's responsibility to change their 911 information.

Click Here For A List Of Cities Where We Provide Numbers

Was this article helpful?
0 out of 0 found this helpful


Article is closed for comments.
Powered by Zendesk