Please familiarize yourself with our dormant account policy so that you can protect your account from automatic deletion.
You may have received an email or text message from us indicating that your account is dormant.
FreePhoneLine accounts must be used to place a successful outgoing call at least once every 60 days, after which your account is considered dormant.
If you have a World Credits balance:
- World Credits will expire at a rate of $1.00 in World Credits, beginning on the 60th day of inactivity (when the account is considered dormant), and every 30 days after that until your World Credit balance reaches zero.
If you have no World Credits balance remaining:
- After an additional 30 days of inactivity (total 90 days), your account is subject to automatic deletion, unless you:
- ported in a number from another carrier
- purchased a VoIP Key
Recovering Your Phone Number
You can recover phone numbers deleted due to dormancy by contacting our support team here.
Please note that this request must be made within 10 days of account deletion or the number may no longer be available.
Using FreePhoneLine primarily as a call forwarding service will not keep your account from being flagged as dormant.
If you have no one to call, we do offer a test number 226-244-4444 that is an echo test, using this will keep your account active.